Privacy Policy

Privacy Policy

Introduction

Welcome to https://thermostat-repair-expert.vibereports.co.uk! We take the privacy and security of your personal information very seriously. This Privacy Policy explains how we collect, use, and protect data when you interact with our website, applications, services, and products. Our commitment is to ensure transparency and maintain the highest standards of data protection in accordance with global regulations.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

  • Our official website at https://thermostat-repair-expert.vibereports.co.uk
  • Mobile applications associated with our services
  • Online forms and surveys we administer
  • Email and text communication sent by our team
  • Any third-party tools or integrations we use, except where their privacy policies govern (e.g., external platforms linked through our site).

Processing Activities

You engage with us in various ways, and this policy outlines how we handle each interaction:

  1. As an authorized user: When you create an account on our platform, use our applications, or access exclusive features, we process your data to provide personalized services.
  2. Website visitors: If you browse our websites, we may collect information about your visit, such as pages viewed, time spent online, and IP address, for analytics and improvement purposes.
  3. Communications: We reach out via newsletters, emails, phone calls, or SMS messages, and we respect your consent in receiving these communications.

Personal Data Collection

We collect a range of personal data to enhance our services and tailor experiences:

  • Account Information: This includes user names, email addresses, and passwords (hashed and salted for security).
  • Payment Details: We store payment information securely for seamless transactions, including card numbers, expiration dates, and CVV codes.
  • Financial Data: We may collect banking details or transaction records for billing and accounting purposes.
  • Purchase History: Records of your purchases, order details, and delivery addresses are kept for reference and improvement.
  • Mobile Device IDs: Unique identifiers from your mobile device help us provide location-based services (with your consent).
  • Location Data: We access your location when you opt-in to share it, enabling us to offer personalized recommendations.
  • Feedback and Reviews: Your comments, ratings, and reviews are valuable for service enhancements.
  • Social Media Information: If you choose to connect through social media platforms, we may collect data from those accounts (as governed by their privacy settings).
  • Product Interactions: Details about products you view, add to your cart, or purchase provide insights for marketing and product development.

Cookies and Tracking Technologies

We employ cookies and similar technologies to enhance user experience and gather analytics:

  • Strictly Necessary Cookies: These ensure basic functionalities of our website, such as secure login.
  • Preference Cookies: They remember your choices (e.g., language settings) for a personalized experience.
  • Analytics Cookies: Used by third-party services to track site usage and provide insights into user behavior.

Users can manage their cookie preferences through our Cookie Manager, allowing control over non-essential cookies.

Retention and Deletion

We hold on to personal data only for as long as it’s necessary or required:

  • Data related to account activities is retained during the active use of your account and for a period after (as legally required).
  • Purchase records are kept for billing, accounting, and tax purposes, typically up to 7 years.
  • We delete or anonymize data when it’s no longer needed for initial purposes, ensuring compliance with data protection laws.

Security Measures

We have robust security measures in place to safeguard your personal data:

  • Encryption: Data is encrypted during transmission and at rest using industry-standard protocols.
  • Third-Party Processing: We engage secure third-party service providers who adhere to strict privacy standards.
  • Regular Audits: Regular security audits and penetration testing ensure our systems remain protected.

Children’s Privacy

We are committed to protecting children’s privacy:

  • Our services are not intended for individuals under 18 years old, and we do not knowingly collect personal data from minors.

Your Rights (Subject to Local Laws)

Depending on your location, you may have the following rights regarding your personal data:

  • Access, rectification, or erasure of your data.
  • Restriction or objection to the processing of your data.
  • Data portability (receiving a copy of your data in a structured format).
  • The right not to be subject to automated decision-making or profiling.
  • The right to lodge a complaint with a supervisory authority or file an appeal/complaint with our privacy team.

To exercise these rights, please contact us using the details provided below.

Changes to Privacy Policy

We may update this policy from time to time to reflect changes in practices or legal requirements. Any modifications will be posted on this page, and we encourage you to review it regularly.

Contact Information

For any privacy-related inquiries, feedback, unsubscribe requests, or data access/correction, please contact us:

We value your trust, and this policy is designed to ensure a transparent and secure experience with our services.